Shipping Policy

All orders placed through kongcompanysale.com are processed within 1–3 business days. Our team works efficiently to review, package, and prepare your KONG pet toys and treats for shipment, ensuring your order moves forward without unnecessary delays. Orders placed on weekends or public holidays will begin processing on the next business day.

Once shipped, orders arrive within 6–12 business days worldwide. We maintain consistent delivery timelines for all global customers, with no distinctions between regional or international destinations. No expedited shipping options are offered at this time, as we focus on providing reliable, cost-effective delivery for every order.

We are proud to offer free worldwide shipping on all products. Every order, regardless of size or destination, ships at no additional cost to the customer. This benefit is automatically applied at checkout, with no minimum purchase required.

After your order is shipped, you will receive a confirmation email containing tracking information. You may use this detail to monitor the progress of your delivery until it reaches your designated address.

It is the customer’s responsibility to provide accurate and complete delivery information at checkout. We are not liable for delays or non-delivery caused by incorrect, incomplete, or outdated address details. If an issue arises with your delivery location, please contact our support team promptly for assistance.